Returns Policy

Returns

You can return any unused product ordered up to 7 working days commencing from the day of receipt of the product, by contacting us in writing within the 7 working day period and we will refund any payment that you have already made upon receipt of the returned item within 14 days providing the products are in their original packaging and in a new and unused condition.

If you return products by post, please ensure you package and label them properly so that they are not lost or damaged in transit. We recommend you insure the item and retain some proof of postage in the event that the products go missing, as products remain your responsibility and property until we receive them. The cost of returning any goods is the responsibility of the customer and this cost will not be reinbursed by us as part of the refund process.

All contact with Diss Ironworks Ltd should be via email on info@dissironworks.co.uk stating your name and order number or via post to Diss Ironworks Ltd, 7 St Nicholas Street, Diss, Norfolk, IP22 4LB.

Refunds

If we acknowledge an order but, for some reason outside our control, we are unable to fulfil the order within 30 days then any payment made will be refunded immediately if you ask us to do so. Refunds due against returned goods will be paid as soon as the returned goods are received by us, subject to the goods being received in an unused, undamaged condition and in their original packaging.

Payment

Payment is accepted in pounds sterling by most major credit or debit cards as detailed on our web site at time of order.

Payment Security

All card payments made on our website are handled on our behalf by either WorldPay or PayPal’s secure payment gateways and utilise secure encryption. No card details are processed or stored at any time on the Diss Ironworks website.